HPE Drive fail at 32,768 hours with without firmware update, Hacker News

SUPPORT COMMUNICATION – CUSTOMER BULLETIN

Document ID:a 00092491 en_us

Version:1

Bulletin: HPE SAS Solid State Drives – Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32, 768 Hours of Operation

NOTICE:The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.

Release Date:2019 – 11 – 19

Last Updated:2019 – 11 – 22 *****

DESCRIPTION

IMPORTANT: This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32, 768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors.

HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (ie, HPE ProLiant, Synergy , Apollo, JBOD D3xxx, D6xxx, D8xxx, MSA, StoreVirtual 4335 and StoreVirtual 3200 are affected. 3PAR, Nimble, Simplivity, XP and Primera are not affected.)

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32, 768 hours of operation (ie, 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously.

To determine total Power-on Hours via Smart Storage Administrator, refer to the link below:

Smart Storage Administrator (SSA) – Quick Guide to Determine SSD Uptime

For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.

SCOPE

Any of the following HPE SAS SSD models running a drive firmware version prior to HPD8:

Important: For SSDs with a firmware fix the week of December 9, 2019, note that due to the nature of the SSD failure not occurring until attaining 32, 768 hours of operation, these drives are NOT susceptible to failure during this extended period of time.

HPE Model Number	HPE SKU	HPE SKU DESCRIPTION	HPE Spare Part SKU	HPE Firmware Fix Date
VO0 (JFDGT) *****	816562 – B 21	HP (GB) Gb SAS 2.5 RI PLP SC SSD	817047 – 001	11 / 22 / 2019
VO0 960 JFDGU	816568 – B 21	HP 960 GB 12 Gb SAS 2.5 RI PLP SC SSD	817049 – 001	11 / 22 / 2019
VO 1920 JFDGV	816572 – B 21	HP 1. (TB) Gb SAS 2.5 RI PLP SC SSD	817051 – 001	11 / 22 / 2019
VO 3840 JFDHA	816576 – B 21	HP 3. (TB) Gb SAS 2.5 RI PLP SC SSD	817053 – 001	11 / 22 / 2019
MO 0400 JFFCF	822555 – B	HP (GB) ********************************************************************************************************************************************************************************** (Gb SAS 2.5 MU PLP SC SSD S2)	822784 – 001	11 / 22 / 2019
MO0 JFFCH	822559 – B 21	HP (GB) Gb SAS 2.5 MU PLP SC SSD S2	822786 –	11 / 22 / 2019
MO 1600 JFFCK	822563 – B	HP 1.6TB (Gb SAS 2.5 MU PLP SC SSD S2)	822788 –	11 / 22 / 2019
MO 3200 JFFCL	822567 – B 21	HP 3.2TB (Gb SAS 2.5 MU PLP SC SSD S2)	822790 – 001	11 / 22 / 2019
VO000 (JWDAR) *****	875311 – B 21	HPE GB SAS SFF RI SC DS SSD	875681 – 001	Week of 12 / 9 / 2019
VO000 960 JWDAT	875313 – B 21	HPE 960 GB SAS SFF RI SC DS SSD	875682 – 001	Week of 12 / 9 / 2019
VO00 1920 JWDAU	875326 – B 21	HPE1. 92 TB SAS RI SFF SC DS SSD	875684 – 001	Week of 12 / 9 / 2019
VO 003840 JWDAV	875330 – B 21	HPE 3. 84 TB SAS RI SFF SC DS SSD	875686 – 001	Week of 12 / 9 / 2019
VO 007680 JWCNK	870144 – B 21	HPE 7. TB SAS ********************************************************************************************************************************************************************************** G RI SFF SC DS SSD	870460 – 001	Week of 12 / 9 / 2019
VO 015300 JWCNL	870148 – B 21	HPE 15 .3TB SAS 12 G RI SFF SC DS SSD	870462 – 001	Week of 12 / 9 / 2019
VK000 960 JWSSQ	P 06584 – B 21	HPE 960 GB SAS RI SFF SC DS SSD	P 08608 – 001	Week of 12 / 9 / 2019
VK00 1920 JWSSR	P 06586 – B 21	HPE 1. 92 TB SAS RI SFF SC DS SSD	P 08609 – 001	Week of 12 / 9 / 2019
VK 003840 JWSST	P 06588 – B 21	HPE 3. 84 TB SAS RI SFF SC DS SSD	P 08610 – 001	Week of 12 / 9 / 2019
VK 003840 JWSST	P 11329 – B 21	HPE 3. 84 TB SAS RI LFF SCC DS SPL SSD	P – 001	Week of 12 / 9 / 2019
VK 007680 JWSSU	P 06590 – B 21	HPE 7. 68 TB SAS RI SFF SC DS SSD	P 08611 – 001	Week of 12 / 9 / 2019
VO 015300 JWSSV	P 06592 – B 21	HPE 15 .3TB SAS RI SFF SC DS SSD	P 08612 –	Week of 12 / 9 / 2019

RESOLUTION

Immediately upgrade the drive firmware to version HPD8, which HPE has released to prevent the issue described above.

Note: A server reboot is not required if SSDs are attached to a Smart Array Controller.

Obtain HPD8 from one of the following links depending on Operating System and HPE SAS SSD model installed:

HPD8 firmware for VO0 480 JFDGT, VO0 960 JFDGU, VO 1920 JFDGV and VO 3840 JFDHA drives:

Online Flash Component for VMware ESXi – HPD8

Online Flash Component for Windows – HPD8

Online Flash Component for Linux – HPD8

HPD8 firmware for MO 0400 JFFCF, MO0 (JFFCH, MO) JFFCK and MO (JFFCL drives:)

Online Flash Component for VMware – HPD8

Online Flash Component for Windows – HPD8

Online Flash Component for Linux – HPD8

Release Notes

Issue Fixed

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32, 768 hours of operation (ie, 3 years, 270 days 8 hours), neither the SSD nor the data can be recovered, after the SSD failure occurs.
In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously .

For more information on the installation instructions, refer to the following link:

HPD8 Installation Instructions

Note

If SSA is not available to determine total Power-on Hours, call Support and reference the advisory a 00092485. Click on the following URL to locate the HPE Customer Support phone number in your country:

Technical Support Phone Numbers

RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber’s Choice. Sign up for Subscriber’s Choice at the following URL:Proactive Updates Subscription Form.

NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to theNavigation Tips document. *****

SEARCH TIP: For hints on locating similar documents on HPE.com, refer to theSearch Tips Document. *****

Hardware Platforms Affected:HPE Synergy 480 Gen9 Compute Module, HPE Synergy 660 Gen9 Compute Module, HPE (GB) G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO 0400 JFFCF Solid State Drive, HPE (GB) G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO0 800 JFFCH Solid State Drive, HPE 1.6TB 12 G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO (JFFCK Solid State Drive, HPE 3.2TB) G SAS Mixed Use-3 SFF 2.5-in SC 3yr Wty MO 3200 JFFCL Solid State Drive, HPE 480 GB G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0 480 JFDGT Solid State Drive, HPE 960 GB 12 G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO0 (JFDGU Solid State Drive, HPE 3.) ********************************************************************************************************************************************************************** (TB) G SAS Read Intensive-3 SFF 2.5-in SC 3yr Wty VO 3840 JFDHA Solid State Drive, HPE Synergy 620 Gen 9 Compute Module, HPE Synergy (Gen9 Compute Module, HPE ProLiant XL) ************************************************************************************************************************************************************ (d Gen9 Server, HPE D) Disk Enclosure, HPE StoreVirtual 3000 Storage, HPE D 8000 Disk Enclosures, HPE ProLiant SL 230 Gen8 Server, HPE ProLiant BL 460 c Gen8 Server Blade, HPE ProLiant BL 465 c Gen8 Server Blade, HPE ProLiant DL 160 Gen8 Server, HPE ProLiant BL 420 c Gen8 Server Blade, HPE ProLiant DL e Gen8 Server, HPE ProLiant WS 460 c Gen8 Graphics Server Blade, HPE ProLiant BL 660 c Gen8 Server Blade, HPE ProLiant DL 560 Gen8 Server, HPE D 6000 Disk Enclosure, HPE StoreEasy 1000 Storage, HPE D 2220 sb Storage Blade, HPE ProLiant SL 210 t Gen8 Server, HPE StoreVirtual 4335 Hybrid Storage, HPE ProLiant DL 580 Gen8 Server, HPE D 3000 Disk Enclosures, HPE ProLiant DL 160 Gen9 Server, HPE ProLiant DL 180 Gen9 Server, HPE ProLiant DL 360 Gen9 Server, HPE ProLiant BL 460 c Gen9 Server Blade, HPE ProLiant DL 380 Gen9 Server, HPE ProLiant ML (Gen9 Server, HPE ProLiant XL) a Gen9 Server, HPE ProLiant DL 388 Gen9 Server, HPE ProLiant DL (Gen9 Server, HPE ProLiant WS) c Gen9 Graphics Server Blade, HPE ProLiant DL 580 Gen9 Server, HPE ProLiant BL c Gen9 Server Blade, HPE ProLiant DL 560 Gen9 Server, HPE Apollo 4200 Gen9 Server, HPE Apollo (System, HPE ProLiant XL) *************************************************************************************************************************************************** (Gen9 Server)

Operating Systems Affected:Not Applicable

Software Affected:Not Applicable

Support Communication Cross Reference ID:SIK 5130

Hewlett Packard Enterprise Development shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided “as is” without warranty of any kind. To the extent permitted by law, neither HPE nor its affiliates, subcontractors or suppliers will be liable for incidental, special or consequential damages including downtime cost; lost profits; damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett Packard Enterprise Development and the names of Hewlett Packard Enterprise Development products referenced herein are trademarks of Hewlett Packard Enterprise Development in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective owners.