At Modal, we build the future of automotive retail for some of the world’s largest auto brands and retailers. Modal is a team of elite technology and design experts, from some of the world’s most respected companies: Google, Facebook, Tesla, Paypal, Accenture, and many more. Modal’s investors, like Y Combinator, Khosla Ventures, and others, have started and backed some of the world’s most impactful companies: Paypal, YouTube, Tesla, SpaceX, Square, Stripe, AirBnb, and Cruise. To quote Peter Thiel, one of our investors, Modal is “complex coordination” of many different technologies, resulting in billions of dollars in transaction volume every year.
Modal is hiring integration & support engineers who will be responsible for implementing Modal’s e-commerce products with customer websites and CRM systems, provide on-call customer support, and troubleshoot customer issues.
Responsibilities
- Integrate Modal’s service with customer websites and assist in onboarding new customers.
- Troubleshoot integration and configuration issues with Modal products and partner services.
- Serve as a customer point of contact for integration and configuration issue escalations and resolution.
- Develop and maintain effective relationships with in ternal and external customers.
- Proactively communicate customer status, concerns and issues to appropriate management team.
Provide phone, chat and email assistance to customers, consultants and partners on Modal products.
Qualifications
- Experience writing and running SQL queries required.
- Experience using Chrome Developer Tools required.
- Excellent problem solving and listening skills.
- Excellent oral and written communication skills.
- Experience working with cross-functional teams (Sales, Product, Marketing, etc.).
- Highly motivated, self-starter, ability to multitask.
- 1 yr working Javascript, HTML, and CSS required.
Full-time, contract-to-hire, and contract options available.
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