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Support Engineer Job family country block (# 5555) · Issues · GitLab.com / www-gitlab-com, Hacker News


Support Engineer Job family country block

In e-group on Monday October 15, 2019 we took the decision to enable a “job family country block” for team members who have access to customer data. This is at the expressed concern of several enterprise customers, and also what is becoming a common practice in our industry in the current geopolitical climate.

The countries involved are:

  • China
  • Russia

This issue is to track the addition of the process to the support handbook, and whatever recruiting processes need to be update to make certain that:

  1. We do not make offers to individuals residing in these countries
  2. Current team members are prevented from moving to these countries and remaining in a role that prohibits it.

We do not have a technical way, today, to handle this based on permissions. Doing so would also force us to confront the possibility of creating a “second class of citizens” on certain teams who cannot take part in 100% of their responsibilities, which is a dynamic some of us have experienced at other companies and found highly negative. As such we feel a country block is the most humane solution at this time – especially because it affects zero current employees.

We should look into the effort to do this on a permissions-basis. So everyone is clear what the effort would be, and roughly how long this would take.

Discussion in# job- family-country-blockssince there are multiple related issues open and content should be consistent, if not shared.

Note: In addition to Support, this also affects SREs in infra and SecOps & Anti-Abuse in Security (see related issue

CC@ sytses@ mmcb@ sunghaekim@ rtakken@ lmcnally1@ glopezfernandez

Edited(Oct) , 2019byEric Johnson

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