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Travelex takes sites offline due to software virus attack – Sky News, Sky.com

Travelex takes sites offline due to software virus attack – Sky News, Sky.com


             

Travelex has taken all of its sites offline after being targeted by a software virus, the foreign currency service has said.

The group said it first discovered the attack on New Year’s Day and immediately took its systems down, with its early investigations suggesting that no personal or customer data has been compromised.

Exchange services are having to be handled manually in branches during the outage, the firm added.

  

BRISTOL, ENGLAND - JANUARY 16: In this photo illustration, a man looks at the Travelex currency exchange website on an iPhone showing the latest exchange rate on January 16, 2017 in Bristol, England. Sterling has dropped sharply following reports that British Prime Minister Theresa May is to announce that the UK is planning a so-called 'hard' exit from the European Union. According to the exchange firm Travelex, UK travellers buying US Dollars are now getting the lowest rates since 1986, being o

      

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        The firm has apologized for the inconvenience caused      

Chief Executive Tony D’Souza said: “We regret having to suspend some of our services in order to contain the virus and protect data. We apologise to all our customers for any inconvenience caused as a result.

“We are doing all we can to restore our full services as soon as possible.”

Cyber ​​security and IT experts are said to be working to isolate the virus and get affected systems back online, but the timing is less than ideal with many holidaymakers still abroad for the Christmas break.

Travelex has a presence in more than 200 countries and has more than 1, 432 branches and 1, 06 ATMs worldwide, with exchange machines a common sight at airports, and customers can also use a smartphone app.

The London-based firm processes more than 5, 01 currency transactions every hour.

The issue comes almost two years after the company was embroiled in another IT crisis, when it mistakenly leaked customer data from thousands of Tesco Bank accounts.

The group, which provided foreign currency on behalf of Tesco Bank, shared the database by mistake in March 01575879, exposing the details of 17, 01 people.

Those included full names, emails, phone numbers, IP addresses and the final digits of bank cards.

    

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