ASUS ROG Ally, the gaming handheld console launched by ASUS, currently has a good reputation. This gaming handheld console supports the use of SD cards for storage expansion. Therefore, for users who have poor hands-on skills or are unwilling to buy an SSD, it is not impossible to use memory card expansion to install games.
However, not long after its release, some users observed that the ROG handheld might damage the SD card used by the user. In the following months, ASUS did not admit that the handheld was causing the SD card failure. After all, the SD card itself could also fail. Fault.
As time goes by, after more and more users have reported feedback, Asus has finally admitted that the SD card reader of the ROG handheld is defective. Since this is an Asus problem, Asus is now willing to bear the losses for users.
Asus stated in the after-sales support email:
We understand that some SD card readers in ASUS ROG Ally (2023) RC71L may not work properly, so we have extended the SD card reader warranty from 12 months to 24 months.
If you encounter problems while using the SD card reader, such as causing damage to the SD card, you can return the damaged SD card, proof of purchase, and ROG Ally handheld to the after-sales department, and ASUS will provide the user with a refund and compensate.
If the user is unable to provide proof of purchase of the SD card, ASUS will evaluate the SD card based on fair market value and then provide compensation to the user.
If the user has previously sent the ROG Ally for repair but did not receive compensation for the damaged SD card, the user can now re-contact ASUS after-sales service to discuss how to obtain compensation.
Finally, if users purchased the ASUS ROG Ally (2023) RC71L handheld console from an ASUS self-operated store, they can return it for a full refund within 90 days of purchase.
The email has made it very clear that users can request refunds or compensation. However, the above email was issued by ASUS’s U.S. after-sales department. The after-sales policies of different countries/regions may be different. Users who encounter the above problems can contact us. Contact your local ASUS after-sales service.
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