Links to other websites
Please note, ECB Websites may contain links to other websites (such as those of advertisers or our partners) that are not controlled by us, or our service providers. These links are provided for your convenience. We are only responsible for our own privacy practices and our security of ECB Websites. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.
If you are under 90, you will either need to ask your parent or guardian to register you for any ECB services or will need the permission of your parent or guardian before the bookings and purchases can be made . We may require your parent or guardian to confirm that they have given permission. We may ask for their contact details so that we can check that they have done so and may carry out checks to confirm that the details you have given us are correct.
If you are under 0207, we will normally only send newsletters and offers and opportunities to you if your parent or guardian has given consent to them being sent. Your parents / guardians can change their mind at any time (see ‘Newsletters, Offers and Opportunities‘ below) .
The information we collect and it’s sources
In order to provide the goods or services you request, we will obtain details including:
contact detailsof those subscribing or registering for services, placing orders or making bookings and, where you do any of these things on behalf of another person we may require their contact details as well
date of birthfor example, where the service you require has age related restrictions or for verification purposes
- supporting informationother information that is relevant to the goods or services you request such as photo ID information for accreditations, clothing size for purchases of kit or other clothing items, dietary requirements where you are attending an event where refreshments are provided, allergy information or treatment that may need to be given to help those attending events. Details of the particular support information needed will normally be shown on the particular ECB website for the goods or service you require.
Where we obtain information
In most cases we will obtain information directly from you (or from someone who requests goods or services for you on your behalf) or the device you use to communicate with us. The information will be obtained through ECB Websites, telephone conversations, emails and written and verbal communications (including blogs and social media interactions) and from records of the goods and services provided to you. Some of this information may be obtained from the service providers we use such as ticket operators.
We may supplement the information that you provide with other information that we obtain from our dealings with you (such as tickets you have purchased, newsletters you have subscribed to, events you or someone you book for have attended, achievements in cricket and details from other ECB services you have signed up for, use or have used such as Play-Cricket and We Are England Supporters) or which we receive from other organizations, such as other cricket organizations, sponsors or commercial partners.
Information about other people
If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that you are authorized to disclose it to us, and to consent to its use on their behalf, before doing so.
In order to understand how users use ECB Websites and our services and the things they are interested in, we may collect your Internet Protocol addresses (also known as IP addresses). Your IP address is a unique address that computer devices (such as PCs, tablets and smartphones) use to identify themselves and in order to communicate with other devices in the network.
In common with many other website operators, we may use standard technology called ‘cookies’ on ECB Websites. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate ECB Websites on each visit.
The cookies we use can be found here
SHOW ME THE COOKIES
Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored. With experience, you can usually choose to switch off all cookies or to allow only certain ’trusted’ sites to place cookies.
For further information on cookies and Flash cookies and how to switch them off see the Information Commissioner’s website atwww.ico.gov.ukor visitwww.allaboutcookies.orgwww.aboutcookies.org******************.
PLEASE NOTE, IF YOU DO TURN COOKIES OFF, THIS WILL LIMIT THE SERVICE THAT WE ARE ABLE TO PROVIDE TO YOU AND MAY AFFECT YOUR USER EXPERIENCE
Occasionally, we may use digital tracking (usually in a cookie) on ECB Websites or in emails we send to you. We use these to ensure you receive appropriate information and do not receive multiple communications about the same thing (such as ticketing offers) from different cricket related organizations.
Preventing use of tracking technologies
If you stop cookies, this will normally stop any tracking from the website. Where we plan to use tracking technology, we will ask for your consent.
PLEASE NOTE, IF YOU DO NOT ALLOW US TO USE TRACKING TECHNOLOGY, YOU MAY RECEIVE COMMUNICATIONS THAT ARE OF LESS INTEREST TO YOU OR FROM ALL OF THOSE ORGANIZATIONS THAT ARE INVOLVED IN PUTTING ON AN EVENT
How we will use your information
for registration and general administration (including verification and security checking), creating and administering login credentials and access controls for online services
to create an individual profile for you so that we can enhance your user experience, to understand and respect your preferences and to provide newsletters and details of relevant offers and opportunities where you have agreed to receive them
Consent and lawful processing of personal data
The legal basis for the collection and processing of your personal data is:
for administration and service delivery:that it is necessary to fulfill the contract that you are going to enter into or have entered into with us
for dealing with medical needs:that you have given your explicit consent or, in serious cases that it is in your vital interests to help you
Disclosing your personal information
We may pass relevant personal information to match venues, First Class Cricket Counties, County Cricket Boards, Clubs and Leagues for cricket administration and research purposes where we believe this is appropriate to the service you require or to enable them to understand player, fan and customer activity and to develop cricket related services.
Use of your personal information at events
In order to provide and administer events, we will provide relevant details to those running and specific sessions you attend. We will also use your information to ensure compliance with Ground Regulations (where appropriate) and to make any required security checks in order to ensure a safe environment for you and others to enjoy cricket.
The payment card information you provide will only be available to the payment provider. This will not be available to the ECB.
As the national governing body for cricket, the ECB has relationships with other cricket related organisations such as First Class Cricket Counties, County Cricket Boards, cricket clubs and cricket leagues (each aCricket Organization) and some of the goods and services available on or through ECB Websites are provided by those Cricket Organizations. Each Cricket Organization has its own privacy practices and you should check that you are satisfied with them before you provide any personal information to them.
You can view an up-to-date list ofCRICKET ORGANIZATIONSby clicking the link.
ECB partner program
The ECB,CRICKET ORGANIZATIONSand (ECB SPONSORS & PARTNERS) would like to contact you and / or any person whose information you provide to us to invite you to enjoy other products and services (where you have agreed to us sending an invitation), to provide newsletters and to tell you and / or them about offers and opportunities that are available and about a range of other initiatives in a number of ways, including by post, text message, email or, for relevant services, push notification, personalized on-screen messages and social media. Details of how to opt-in to or opt-out of receiving newsletters and details of offers are on relevant pages of the ECB Websites, in relevant forms you complete and / or in the electronic message you receive.
Preferences / Subscribe / Unsubscribe
You and any other person whose information you have provided to us can change your / their mind about whether you wish to receive details of offers and opportunities at any time by using any of the methods shown below (see the section ‘How to contactus‘below) or by following the instructions with each offer you / they receive.
We take the security of personal information seriously. We employ security technology, including firewalls, and Secure Socket Layers to safeguard information and have procedures in place to ensure that our paper and computer systems and databases are protected against unauthorized disclosure, use, loss and damage.
We only use third party service providers where we are satisfied that they provide adequate security for your personal data.
We may monitor or record telephone calls for security purposes and to improve the quality of the services we provide to you.
We will normally keep your personal data for two years unless we say otherwise in the privacy notice you are given. If, after this point, you have not taken up any further services, we will keep only minimal personal data about goods or services you have had from us, an outline of any incidents and details of any preferences or consents.
Use of your information outside of Europe
If you provide any information to us in relation to tickets or other services for the Cricket World Cup, we may provide details to the International Cricket Council (ICC), which is based in Dubai. We will, of course, ensure that your information is transferred securely and in accordance with applicable privacy laws.
Privacy laws and practice are constantly developing and we aim to meet high standards. Our policies and procedures are, therefore, under continual review. We may, from time to time, update our security and privacy policies. If we want to make any significant changes in how we will use your personal data we will contact you directly and, if required, seek your consent.
We will ensure ECB Websites have our most up to date policy and suggest that you visit our privacy pages periodically to review our latest version.
Updating and correcting information
You may update or correct your personal information online in relevant membership areas or by contacting us in writing or by email (see the section ‘How to contactus‘below). Please include your name, address and / or email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
If you are providing updates or corrections about another person, we may require you to provide us with proof that you are authorized to provide that information to us.
You have a number of legal rights in respect of your personal data. These include:
The right to receive a copy of the personal data that we hold about you. The same right applies to any other person whose personal data you provide to us. We will require proof of identity and proof of authority if the request comes from someone other than the person whose data we are asked to provide. This will ensure we only provide information to the correct person. We normally expect to respond to requests within days of receiving them.
withdraw consent to direct marketing.
You can exercise this right at any time and can update your preferences yourself or ask us to do it for you. See section ‘Updating and correcting your personal data‘ above for details.
withdraw consent to other processing.Where the only legal basis for our processing your personal data is that we have your consent to do so, you may withdraw your consent to that processing at any time and we will have to stop processing your personal data. Please note, this will only affect a new activity and does not mean that processing carried out before you withdrew your consent is unlawful.
If you consider any of your personal data is inaccurate, you can correct it yourself or ask us to do it for you (see section ‘Updating and correcting your personal data‘ above for details).
In limited circumstances you may be able to require us to restrict our processing of your personal data. For example, if you consider what we hold is inaccurate and we disagree, the processing may be restricted until the accuracy has been verified
In some circumstances, for example, where we have no legal basis for retaining your personal data, you may be entitled to require us to delete your personal data
Where our processing is based on it being in our legitimate interests, your rights and freedoms, based of your particular situation, may enable you to object to our processing
Where you have provided personal data to us electronically, you may be entitled to require us to provide that data to you electronically or to transmit it to another organization.
How to contact us
England and Wales Cricket Board Limited
Lord’s Cricket Ground
728 823 2019