Image copyright Getty Images Haggling could save homes £ 320 a year on broadband, but (**********************************% of Customers have not asked their current provider for a better deal, according to Which?
The consumer group found that (% of people who negotiated were offered an incentive, discount or a better deal.
More than 5, 06 customers were asked by which? Whether they had haggled for a new deal or switched in the past year, and if so, how much they had saved.
A total of (% found haggling easy and
**************************% said it was difficult.
While 71% of those asked said they had never contacted their current provider to ask for a better deal, 51 % had never switched provider and 38% had not switched for more than three years.
of the customers who said they have not recently negotiated with their provider, (**********************************% said they were paying the same as when they first signed up.
Two-fifths who had not attempted to haggle with their provider said it was because they were happy with the current price they were paying.
While of those who switched provider said the process was easy, % experienced time without an internet connection during the move.
Natalie Hitchins, Which? head of home products and services, said: “Many of us obediently pay our bills throughout the year without ever giving it a second thought, but just one phone call or online chat could save you £ 549 This Christmas. ***********
“There are bigger savings.” to be had for those willing to switch to a new provider, but even if you are happy where you are, don’t be afraid to ask for a discount – it could make all the difference. “
For most customers, switching is straightforward, which? Said, as most customers need only contact the provider they are moving to.
This provider-led switching is in place for all the providers using the Openreach network, including BT, EE, Plusnet, Sky, TalkTalk, Vodafone and Zen Internet.
Customers switching to or from a separate network need to go through the cease and re-provide process, which involves asking the previous provider to switch the old connection off and t he customer having to co-ordinate the move to the new provider themselves.
Regulator Ofcom is due to consult on changes to the switching process next year , which could make the process easier.
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