Steam updates its refund policy: Anyone who purchased the game within two weeks and has played it for less than two hours can apply for a full refund without any reason.

The popular game platform Steam updated its new refund policy today. According to the policy, within two weeks of purchasing the game, players can apply for a refund without reason as long as the game time does not exceed two hours.

Steam says that maybe your computer doesn't meet the hardware requirements, maybe you accidentally purchased the game, or maybe after playing it for an hour you realize you don't like the game…

This is not a problem, now you can do it through Steam support pageSubmit a refund application. As long as the new policy requirements are met, you can apply for a refund. If the user exceeds the above-mentioned time, you can still submit a refund application, and Steam will consider whether to refund you based on the situation.

If Steam confirms that the refund is valid, it will refund the user in full within a week and the refund will be through the original route. For example, if you paid through the Steam wallet, the money will be returned to the wallet. If you paid by other methods, the original payment method will be refunded to the original payment method. middle.

Here are some things that support refunds:

DLC refund: The user purchased the DLC within two weeks, the running time after purchase does not exceed two hours, and the DLC has not been consumed, modified or transferred. But please note: some DLCs are non-refundable, such as permanent character upgrades. These will be marked on the purchase page as not refundable.

In-game purchase refunds: In-game purchase refund requirements are within 48 hours of purchase and the in-game items have not been consumed, modified or transferred. However, developers can modify the game settings to prohibit refunds. In this case, players cannot apply for a refund. .

Pre-release refund: If the user has purchased the game before it is released, the two-hour policy also applies, but the game will be counted 14 days from the date of release, so the user's waiting time in advance is not included.

Steam Wallet Refund: If you have recharged money into your wallet, you can get a refund within 14 days of recharging as long as the money has not been used.

Subscription renewal refunds: Some subscription content can be refunded within 48 hours of initial purchase or renewal, but only if the games or other benefit discounts within the subscription have been played or used. Refunds are not supported.

Bundle refund: All items in a game bundle purchased through the Steam platform can be fully refunded if they have not been transferred and have been used for less than 2 hours. However, if it contains DLC that is marked as not supporting refunds, it cannot be refunded. .

Non-Steam purchases: Any games, items, or recharge cards not purchased through Steam do not support refunds.

Cheat ban: Once a player is banned by Valve's anti-cheat system, he will not be able to play the game and will not receive refunds.

Video content: Video content on Steam, including short films, movies, etc., does not support refunds.

Gift refund: Unredeemed gifts support the standard 14-day/2-hour refund policy. Please note: Redeemed gifts can only be refunded by the recipient, and will be returned to the purchaser after the refund.

Abuse issues: This new policy is to optimize player experience rather than giving players the opportunity to have sex for free. If Steam determines that a user has abuse issues, refunds will not be supported.