html{max-width:100vw} .fpm-async:not([data-fpm-type="outgoing"]) + .fpm-async:not([data-fpm-type="outgoing"]){display:none} [data-fpm-type]{background-color:transparent;transition:background-color .2s ease} [data-fpm-type]{position:relative;overflow:hidden;border-radius:3px;z-index:0} .fpm-cross{transition:box-shadow .2s ease;position:absolute;top:-0px;right:0;width:34px;height:34px;background:#7ca1d1;display:block;cursor:pointer;z-index:99;border:none;padding:0;min-width:0;min-height:0} .fpm-cross:hover{box-shadow:0 0 0 50px rgba(0,0,0,.2) inset} .fpm-cross:after, .fpm-cross:before{transition:transform .3s ease;content:'';display:block;position:absolute;top:0;left:0;right:0;bottom:0;width:calc(34px / 2);height:3px;background:#ffffff;transform-origin:center;transform:rotate(45deg);margin:auto} .fpm-cross:before{transform:rotate(-45deg)} .fpm-cross:hover:after{transform:rotate(225deg)} .fpm-cross:hover:before{transform:rotate(135deg)} .fpm-timer{position:absolute;top:-0px;right:0;padding:0 15px;color:#ffffff;background:#7ca1d1;line-height:34px;height:34px;text-align:center;font-size:14px;z-index:99} [data-fpm-type="outgoing"].center .fpm-timer,[data-fpm-type="outgoing"].center .fpm-cross{top:0!important} .fpm-timer span{font-size:16px;font-weight:600} [data-fpm-type="outgoing"]{transition:transform 300ms ease,opacity 300ms ease,min-width 0s;transition-delay:0s,0s,.3s;position:fixed;min-width:250px!important;z-index:9999;opacity:0;background:#ffffff;pointer-events:none;will-change:transform;overflow:visible;max-width:100vw} [data-fpm-type="outgoing"]:after{content:'';position:absolute;top:0;left:0;right:0;bottom:0;z-index:1;pointer-events:all} [data-fpm-type="outgoing"].fpm-show:after{pointer-events:none} [data-fpm-type="outgoing"] *{max-width:none} [data-fpm-type="outgoing"].left-top [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-top [id*="yandex_rtb_"], [data-fpm-type="outgoing"].left-center [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-center [id*="yandex_rtb_"], [data-fpm-type="outgoing"].left-bottom [id*="yandex_rtb_"], [data-fpm-type="outgoing"].right-bottom [id*="yandex_rtb_"]{max-width:336px;min-width:160px} [data-fpm-type].no-preloader:after,[data-fpm-type].no-preloader:before, [data-fpm-type="outgoing"]:after,[data-fpm-type="outgoing"]:before{display:none} [data-fpm-type="outgoing"].fpm-show{opacity:1;pointer-events:all;min-width:0!important} [data-fpm-type="outgoing"].center{position:fixed;top:50%;left:50%;height:auto;z-index:-2;opacity:0;transform:translateX(-50%) translateY(-50%) scale(.6)} [data-fpm-type="outgoing"].center.fpm-show{transform:translateX(-50%) translateY(-50%) scale(1);opacity:1} [data-fpm-type="outgoing"].center.fpm-show{z-index:2000} [data-fpm-type="outgoing"].left-top{top:0;left:0;transform:translateX(-100%)} [data-fpm-type="outgoing"].top-center{top:0;left:50%;transform:translateX(-50%) translateY(-100%)} [data-fpm-type="outgoing"].right-top{top:0;right:0;transform:translateX(100%)} [data-fpm-type="outgoing"].left-center{top:50%;left:0;transform:translateX(-100%) translateY(-50%)} [data-fpm-type="outgoing"].right-center{top:50%;right:0;transform:translateX(100%) translateY(-50%)} [data-fpm-type="outgoing"].left-bottom{bottom:0;left:0;transform:translateX(-100%)} [data-fpm-type="outgoing"].bottom-center{bottom:0;left:50%;transform:translateX(-50%) translateY(100%)} [data-fpm-type="outgoing"].right-bottom{bottom:0;right:0;transform:translateX(100%)} [data-fpm-type="outgoing"].fpm-show.left-center, [data-fpm-type="outgoing"].fpm-show.right-center{transform:translateX(0) translateY(-50%)} [data-fpm-type="outgoing"].fpm-show.top-center, [data-fpm-type="outgoing"].fpm-show.bottom-center{transform:translateX(-50%) translateY(0)} [data-fpm-type="outgoing"].fpm-show.left-top, [data-fpm-type="outgoing"].fpm-show.right-top, [data-fpm-type="outgoing"].fpm-show.left-bottom, [data-fpm-type="outgoing"].fpm-show.right-bottom{transform:translateX(0)} .fpm-overlay{position:fixed;width:100%;height:100%;pointer-events:none;top:0;left:0;z-index:1000;opacity:0;background:#0000008a;transition:all 300ms ease;-webkit-backdrop-filter:blur(0px);backdrop-filter:blur(0px)} [data-fpm-type="outgoing"].center.fpm-show ~ .fpm-overlay{opacity:1;pointer-events:all} .fpm-fixed{position:fixed;z-index:50} .fpm-stop{position:relative;z-index:50} .fpm-preroll{position:relative;overflow:hidden;display:block} .fpm-preroll.hasIframe{padding-bottom:56.25%;height:0} .fpm-preroll iframe{display:block;width:100%;height:100%;position:absolute} .fpm-preroll_flex{display:flex;align-items:center;justify-content:center;position:absolute;top:0;left:0;right:0;bottom:0;background:rgba(0,0,0,.65);opacity:0;transition:opacity .35s ease;z-index:2} .fpm-preroll_flex.fpm-show{opacity:1} .fpm-preroll_flex.fpm-hide{pointer-events:none;z-index:-1} .fpm-preroll_item{position:relative;max-width:calc(100% - 68px);max-height:100%;z-index:-1;pointer-events:none;cursor:default} .fpm-preroll_flex.fpm-show .fpm-preroll_item{z-index:3;pointer-events:all} .fpm-preroll_flex .fpm-timer, .fpm-preroll_flex .fpm-cross{top:10px!important;right:10px!important} .fpm-preroll_hover{position:absolute;top:0;left:0;right:0;bottom:0;width:100%;height:100%;z-index:2} .fpm-preroll_flex:not(.fpm-show) .fpm-preroll_hover{cursor:pointer} .fpm-hoverroll{position:relative;overflow:hidden;display:block} .fpm-hoverroll_item{position:absolute;bottom:0;left:50%;margin:auto;transform:translateY(100%) translateX(-50%);transition:all 300ms ease;z-index:1000;max-height:100%} .fpm-preroll_item [id*="yandex_rtb_"], .fpm-hoverroll_item [id*="yandex_rtb_"]{min-width:160px} .fpm-hoverroll:hover .fpm-hoverroll_item:not(.fpm-hide){transform:translateY(0) translateX(-50%)} .fpm-slider{display:grid} .fpm-slider > *{grid-area:1/1;margin:auto;opacity:0;transform:translateX(200px);transition:all 420ms ease;pointer-events:none;width:100%;z-index:0} .fpm-slider > *.fpm-hide{transform:translateX(-100px)!important;opacity:0!important;z-index:0!important} .fpm-slider > *.fpm-show{transform:translateX(0);pointer-events:all;opacity:1;z-index:1} .fpm-slider .fpm-timeline{width:100%;height:2px;background:#f6f5ff;position:relative} .fpm-slider .fpm-timeline:after{content:'';position:absolute;background:#d5ceff;height:100%;transition:all 300ms ease;width:0} .fpm-slider > *.fpm-show .fpm-timeline:after{animation:timeline var(--duration) ease} .fpm-slider > *:hover .fpm-timeline:after{animation:timeline-hover} .fpm-slider > *:after{content:'';position:absolute;top:0;left:0;right:0;bottom:0;z-index:1;pointer-events:all} .fpm-slider > *.fpm-show:after{pointer-events:none} @keyframes timeline-hover{} @keyframes timeline{0% {width:0}100% {width:100%}} .fpm-interscroller-wrapper{position:relative;width:100%;max-width:100%;height:var(--height)} .fpm-interscroller{position:absolute;top:0;left:0;width:100%;height:100%;clip:rect(0,auto,auto,0);background:var(--background)} .fpm-interscroller + div{position:absolute;bottom:0;left:0;right:0;top:0;margin:auto;display:block;height:1px} .fpm-interscroller-inner{position:fixed;top:50%;transform:translate(0,-50%);max-width:100%;display:flex;justify-content:center;align-items:center;width:var(--width)} .fpm-interscroller-inner > div{min-width:100px;min-height:100px} .fpm-interscroller-text{position:absolute;text-align:center;padding:10px;background:var(--background);color:var(--color);font-size:14px;z-index:1;line-height:1.4} .fpm-interscroller-text.top{top:0;left:0;right:0} .fpm-interscroller-text.bottom{bottom:0;left:0;right:0}

Switch to the dark mode that's kinder on your eyes at night time.

Switch to the light mode that's kinder on your eyes at day time.

Switch to the dark mode that's kinder on your eyes at night time.

Switch to the light mode that's kinder on your eyes at day time.

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Service Desk Fundamentos

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Service Desk Lider es un entrenamiento basado en los lineamientos de certificacion y con un alto grado de experiencia como Director de Mesa de Servicio (Mesa de Ayuda- Help Desk).

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Complementa conocimiento de ITIL 4 e ITIL 2011.

Este curso esta basado en vídeos donde se explican conceptos de Liderazgo de Service Desk acompañados por documentos en formato PDF y preguntas tipo examen de certificación que ayudan a validar que el conocimiento adquirido.

Instructors: Netxus University

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